Professionele opvang voor uw kind

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FAQ on the coronavirus COVID-19 and emergency care

The Dutch government took the decision to close schools and childcare facilities in the Netherlands as off 16th March. On 11th May schools and childcare facilities re-opened partially and as off 8th June they will probably fully. 


 

Last updated on: 11th June 2020

On 8th May the childcare - just like the schools - re-opend partially. As off 11th June they reopened fully.

Below, you will find the answers to the frequently asked questions from parents. We are doing our best to ensure this information is up to date. We are following the official information issued by the government, the Dutch National Institute for Public Health and the Environment (RIVM) and the City’s Health Service (GGD) and are taking the appropriate steps where necessary.


 

Financial compensation for parents

For parents who are temporarily unable to bring their child or children to the childcare centre because of the corona crisis, but who receive childcare benefit and have paid the childcare invoice, the Dutch government is currently developing a compensation scheme, in consultation with the childcare sector organisations and the parents' organisation Boink. The implementation of any changes may take some time. We appreciate your understanding and would ask you to be patient. Information about payment of the compensation by the governement (in Dutch): www.svb.nl/nl/vergoeding-kinderopvang

Who is eligible for the compensation?
How will the government compensate the parents’ own contribution?    
How will the compensation work in practice?
When can I expect payment of my childcare costs? 
Why do I have to pay first and then receive my money back afterwards?
Will the invoice be collected for the month of April and, if so, when?
I don't have a childcare allowance, but I do pay childcare costs; do I get compensation?
What should I do if my income falls sharply due to the corona crisis?
I’m temporarily unemployed. Am I still entitled to childcare benefit?
Do I need to share privacy-sensitive information to get compensation?

Corona virus

What is the coronavirus?
What are the symptoms of the coronavirus?
What can I do myself to prevent spreading the virus?
What are you doing at the childcare centres to prevent spreading the virus?
Where can I find more information?


When wil childcare reopen?
Answer: On 8th May the childcare - just like the schools - re-opend partially. As off 11th June they will probably re=opend fully. 

What is the policy regarding emergency care?
Answer: Parents/guardians who work in essential professions can make use of emergency childcare. 

How can I apply for emergency care?
You can enrol your child in the Parent App, preferably well in advance. Enter per day when you need childcare. You request this as ‘extra days’ with as reason ‘other’ and select the option ‘per invoice’. You cannot make use of any credit. We will correct this afterwards, so that you won't receive an extra invoice from us. If you are struggling, send an email to plaatsingen@kinderopvang-plein.nl with your telephone number, and we’ll contact you as soon as possible.

Why do I need to select ‘per invoice’ in the Parent App?
Answer: This sounds illogical, and it is. But it is unfortunately necessary. We will correct this afterwards. You will not receive an extra invoice from us and you do not need to pay any extra for emergency care.

How do I know if my work counts as an essential profession?
Answer: For example: if you work in the care sector, for the police or fire service, in public transport, the food supply chain, government processes, education or childcare. You can find the full list of essential professions, as defined by the Dutch government on the government website.

What if I have an essential profession, but my partner doesn’t?
Answer: If possible, we urgently request you to make every effort to arrange childcare within your own network. If this really is not possible, your child may come to emergency care.

Do I need to pay extra for emergency care?
Answer: No. You do not need to pay any extra. You also don’t need to make any changes if you receive childcare benefit. However, we do ask you to pay your normal invoice as usual. Extra use of childcare under the emergency childcare scheme will not result in any extra costs.

Can my child have extra days to attend emergency care?
Answer: Yes. Your child can come as often as necessary. Not only on extra days, but also on other days. Enter in the Parent App per day when you need childcare.

My partner works in an essential profession and I’m sick, can my child come to emergency care?
Answer: No. Your child is not allowed to come to emergency care if a family member is sick.

I work in an essential profession and my child goes to emergency care, but my child has potential symptoms of the virus. Can I bring my child anyway?
Answer: No, your child is not allowed to go to childcare with any symptoms. Not even if it's just a runny nose, minor cough or a sore throat. If the symptoms get worse, you should phone your GP. 

I’m a pedagogical member of staff. What about childcare for my own child?
Answer: In principle, childcare is open to the children of people working in essential professions. This includes childcare employees. So, if you are unable to arrange childcare for your child in your own network, you can use childcare.

I work in an essential profession; why have I been asked to pick up my child from childcare early?
Answer: If we notice that your child is showing potential symptoms of the coronavirus, such as a runny nose, cough or sore throat, we will ask you to come and collect them straight away.

What rules apply to bringing and collecting children?
Answer:

  • Sick children cannot come, not even with mild symptoms such as a runny nose, cough or sore throat.
  • The pedagogical member of staff will in principle welcome your child at the door:
    • If your child is younger than 2, then 1 parent/guardian can accompany them inside
    • If your child is older, you must say goodbye from outside and spend as little time as possible in the vicinity.
  • Keep as much distance from other parents/guardians and children as possible, preferably 1.5 meters.
  • If you have any symptoms, please ask someone else to bring and collect your child.
  • If you are sick, your child cannot come.
  • If we notice that your child is showing symptoms, we will call you and you must come to collect your child immediately.

How will SRK organise the emergency care?
Answer: When organising emergency care, we will take into account the health and safety of everyone involved. For example, by minimising indoor and outdoor encounters, fewer children per location and per group, and spreading over more areas. There are also strict rules for bringing and collecting children, extra cleaning of our facilities, and other additional health and safety measures.


Who is eligible for the compensation?
Answer: All parents who normally use childcare and continue to pay their bill in full now, whilst receiving childcare allowance. This also applies to parents in crucial professions. For parents using emergency care there are no (extra) costs. 

When can I expect payment of my childcare costs? 
Answer: The SVB will pay the compensation directy to parents around 8th July. For more information: www.svb.nl/nl/vergoeding-kinderopvang

Why do I have to pay first and then receive my money back afterwards?
Answer: The right to childcare benefit only applies if you have paid the invoice in full. The refund of your own contribution is linked to your entitlement to childcare benefit. 

I don't have a childcare allowance, but I do pay childcare costs; do I get compensation?
Answer: That is not yet clear. The government has made arrangements first for the larges group of parents who are eligible for childcare allowance. Consultations are now being held about parents who do not receive childcare allowance and are neither using a municipal subsidy at the pre-school (peuteropvang/peuterspeelschool) with pre- and early childhood education. Should it be established that these parents are not eligible for any compensations scheme from the government, the SRK compensation scheme  will apply. For more information (Dutch only): www.svb.nl/nl/vergoeding-kinderopvang

Also in this case we urge parents to continue to pay the invoice pending the outcome of this consultation. In addition we advise to apply for childcare allowance retro-actively.

What should I do if my income falls sharply due to the corona crisis?
Answer: When your income changes, you should pass this information on to the Belastingdienst. The childcare allowance is higher on a lower income. The change will be active from the first day of the following month.

I’m temporarily unemployed. Am I still entitled to childcare allowance?
Answer: Yes. You are still entitled to childcare allowance for 3 months and you can continue to use childcare. Entitlement to childcare allowance starts from the first day you stopped working. Pass any income changes on to the Belastingdienst for adustment of the amount of your allowance. If you are still unemployed after 3 months, you must stop your allowance.

Do I need to share privacy-sensitive information to get compensation?
You must alsways give your consent to sharing information with us or other parties, for example information regarding the amount of childcare allowance you receive. The details are still being worked out, we will inform you as soon as possible. SVB uses the information available at the Belastingdienst.


 

What is the coronavirus?
Answer: You can find all the information about the coronavirus on the RIVM website 

What are the symptoms of the coronavirus?
Answer: People with the coronavirus have a fever and respiratory problems. For instance, coughing or shortness of breath. For more information, go to the RIVM website.

What can I do myself to prevent spreading the virus?
Answer: As with other viruses that can cause flu and colds, the most important measures to prevent the spread of the coronavirus are:

  • Wash your hands regularly
  • Cough and sneeze into the inside of your elbow
  • Use paper handkerchiefs.

On the evening of 9th March RIVM announced a new measure: not to shake hands.

What are you doing at the childcare centres to prevent spreading the virus?
Answer: In all our childcare centres, we will pay extra attention to hygiene. In addition, we will be spending more time explaining this to the children in the coming period.

Where can I find more information?
Answer: If you have any questions, you can always contact the manager of your childcare centre. You can also find general information on the following websites:

Or you can call the national public information number +31(0)800-1351.
There are more answers to questions on the RIVM website 
If you have any questions about your own health or that of your children, please consult your GP.


 

My child will be required to stay at home from 16 March, do I have to continue paying for childcare?
Answer: Yes. This means:

  • You must still pay the invoice for both March and April.
  • Do not report any change to the Tax and Customs Administration for the childcare benefit.
  • Do not stop your childcare.

This means that you remain entitled to childcare and the continued payment of the childcare benefit. Agreements are being reached nationwide on how this will be compensated for financially afterwards.

How are you informing parents and guardians?
Answer: We are informing parents and guardians by means of the Parent App and by email.

Why am I receiving all the messages twice?
Answer: This is because we want to be certain that we will reach all parents and guardians.


 

Reservation: No rights can be derived from this information. The answers have been carefully derived with the information available at that moment. Discussions are still ongoing and schedules being worked out. This also applies to discussions with municipalities and schools. It may therefore happen that the final arrangements differ in parts from the answers to the questions.

I don't have a childcare allowance, but I do pay childcare costs; do I get compensation?

Algemeen

 

A question?

Please contact the manager of your childcare centre.

More information?

Call

Or you can call the national public information number +31(0)800-1351.