Professionele opvang voor uw kind

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FAQ on the coronavirus COVID-19 and emergency care

On 15th March, the Dutch government took the decision to close schools and childcare facilities in the Netherlands from 16th March to 6th April. During this period childcare is only possible for parents working in essential professions.The government's aim with this drastic measure is to prevent the spread of the coronavirus. On the 23st March the emergency care within Stichting Rijswijkse Kinderopvang and its subsidiaries started and will last until Monday 6th April 2020.  If circumstances change, e.g. many more requests and/or a high drop out of pedagogical staff, we reserve the right to adjust the conditions for admission to emergency care. The locations for emergency care might also change.


 

Last updated on: 20th March 2020
Still valid on: 22nd March 2020

Below, you will find the answers to the frequently asked questions from parents. We are doing our best to ensure this information is up to date. For the latest information about the coronavirus, please refer to the RIVM website. We are following the official information issued by the Dutch National Institute for Public Health and the Environment (RIVM) and the City’s Health Service (GGD) and are taking the appropriate steps where necessary.

Emergency care

What is the policy regarding the emergency care?
Can my child go to childcare?
When will emergency care start?
Where is the emergency care for my child?
Which parents/guardians are allowed to use emergency care?
How can I apply for emergency care?
Why do I need to select ‘per invoice’ in the Parent App?
How do I know if my work counts as an essential profession?
What if I have an essential profession, but my partner doesn’t?
Do I need to pay extra for emergency care?
Can my child have extra days to attend emergency care?
How far in advance can I register my child?
I received an emergency call this morning that I need to go to work shortly, can I bring my child to emergency care?
My partner works in an essential profession and I’m sick, can my child come to emergency care?
I work in an essential profession and my child goes to emergency care, but my child has potential symptoms of the virus. Can I bring my child anyway?
I’m a pedagogical member of staff. What about childcare for my own child? 
I work in an essential profession; why have I been asked to pick up my child from childcare early?
What rules apply to bringing and collecting children?
How will SRK organise the emergency care?

Corona virus

What is the coronavirus?
What are the symptoms of the coronavirus?
What can I do myself to prevent spreading the virus?
What are you doing at the childcare centres to prevent spreading the virus?
Where can I find more information?

General

My child will be required to stay at home from 16 March, do I have to continue paying for childcare?
How are you informing parents and guardians?
Why am I receiving all the messages twice?


 

What is the policy regarding emergency care?
Answer: On 15th March, the Dutch government announced further drastic measures to prevent the spread of the coronavirus. Childcare facilities will be closed in the Netherlands from 16th March to 6th April 2020. This also applies to primary education. The government expects parents to keep their children at home, with the exception of parents/guardians who work in essential professionsOr parents/guardians with a social-medical condition (SMC) from the municipality of Delft or The Hague. They can make use of emergency childcare during this period. 

Can my child go to childcare?
Answer: Childcare will be closed in the Netherlands from 16th March to 6th April 2020. Children where both parents/guardians work in an essential profession, or 1 parent/guardian works in an essential professions and the other parent/guardian doesn't, but they are unable to arrange for alternative childcare, or parents/guardians with a social-medical condition from the municipality of Delft or The Hague, can go to emergency care.

From 18th March, the municipalities will organise emergency childcare in consultation with the childcare organisations. It is possible that your child will have to go to another location than usual.

When will emergency care start?
Answer: The emergency care will start on Monday 23rd March and will last until Monday 6th April 2020.

Where is the emergency care for my child?
Answer: In the overview with locations  offering emergency care, you will find your own location in the left-hand column. The right-hand column shows the location for emergency care. This may not always be your own location.

Which parents/guardians are allowed to use emergency care?

  • Single parents/guardians or families where both parents/guardians work in an essential profession
  • If 1 parent/guardian works in an essential profession and the other parent/guardian doesn’t, but they are absolutely unable to arrange for alternative childcare
  • Parents/guardians with a social-medical condition (SMC) from the municipality of Delft or The Hague.

How can I apply for emergency care?
You can enrol your child in the Parent App, preferably well in advance. Enter per day when you need childcare. You request this as ‘extra days’ with as reason ‘other’ and select the option ‘per invoice’. You cannot make use of any credit. We will correct this afterwards, so that you won't receive an extra invoice from us. If you are struggling, send an email to plaatsingen@kinderopvang-plein.nl with your telephone number, and we’ll contact you as soon as possible.

Why do I need to select ‘per invoice’ in the Parent App?
Anser: This sounds illogical, and it is. But it is unfortunately necessary. We will correct this afterwards. You will not receive an extra invoice from us and you do not need to pay any extra for emergency care.

How do I know if my work counts as an essential profession?
Answer: For example: if you work in the care sector, for the police or fire service, in public transport, the food supply chain, government processes, education or childcare. You can find the full list of essential professions, as defined by the Dutch government on the government website.

What if I have an essential profession, but my partner doesn’t?
Answer: If possible, we urgently request you to make every effort to arrange childcare within your own network. If this really is not possible, your child may come to emergency care.

Do I need to pay extra for emergency care?
Answer: No. You do not need to pay any extra. You also don’t need to make any changes if you receive childcare benefit. We do however ask you to pay your normal invoice as usual. Extra use of childcare under the emergency childcare scheme will not result in any extra costs.

Can my child have extra days to attend emergency care?
Answer: Yes. Your child can come as often as necessary. Not only on extra days, but also on other days. Enter in the Parent App per day when you need childcare.

How far in advance can I register my child?
Answer: You can request the days in one go for the whole period up to and including Monday 6th April. If you aren’t yet certain when you need to work, or if you need to work unexpectedly, you must register your child no later than 16.00 of the day before you need the additional care.

I received an emergency call this morning that I need to go to work shortly, can I bring my child to emergency care?
Answer: Enrol your child in the Parent App. The managers are monitoring this closely.

My partner works in an essential profession and I’m sick, can my child come to emergency care?
Answer: No. Your child is not allowed to come to emergency care if a family member is sick.

I work in an essential profession and my child goes to emergency care, but my child has potential symptoms of the virus. Can I bring my child anyway?
Answer: No, your child is not allowed to go to childcare with any symptoms. Not even if it's just a runny nose, minor cough or a sore throat. If the symptoms get worse, you should phone your GP. 

I’m a pedagogical member of staff. What about childcare for my own child?
Answer: In principle, childcare is open to the children of people working in essential professions. This includes childcare employees. So, if you are unable to arrange childcare for your child in your own network, you can use childcare.

I work in an essential profession; why have I been asked to pick up my child from childcare early?
Answer: If we notice that your child is showing potential symptoms of the coronavirus, such as a runny nose, cough or sore throat, we will ask you to come and collect them straight away.

What rules apply to bringing and collecting children?
Answer:

  • Sick children cannot come, not even with mild symptoms such as a runny nose, cough or sore throat.
  • The pedagogical member of staff will in principle welcome your child at the door:
    • If your child is younger than 2, then 1 parent/guardian can accompany them inside
    • If your child is older, you must say goodbye from outside and spend as little time as possible in the vicinity.
  • Keep as much distance from other parents/guardians and children as possible, preferably 1.5 meters.
  • If you have any symptoms, please ask someone else to bring and collect your child.
  • If you are sick, your child cannot come.
  • If we notice that your child is showing symptoms, we will call you and you must come to collect your child immediately.

How will SRK organise the emergency care?
Answer: When organising emergency care, we will take into account the health and safety of everyone involved. For example, by minimising indoor and outdoor encounters, fewer children per location and per group, and spreading over more areas. There are also strict rules for bringing and collecting children, extra cleaning of our facilities, and other additional health and safety measures.


 

What is the coronavirus?
Answer: You can find all the information about the coronavirus on the RIVM website 

What are the symptoms of the coronavirus?
Answer: People with the coronavirus have a fever and respiratory problems. For instance, coughing or shortness of breath. For more information, go to the RIVM website.

What can I do myself to prevent spreading the virus?
Answer: As with other viruses that can cause flu and colds, the most important measures to prevent the spread of the coronavirus are:

  • Wash your hands regularly
  • Cough and sneeze into the inside of your elbow
  • Use paper handkerchiefs.

On the evening of 9th March RIVM announced a new measure: not to shake hands.

What are you doing at the childcare centres to prevent spreading the virus?
Answer: In all our childcare centres, we will pay extra attention to hygiene. In addition, we will be spending more time explaining this to the children in the coming period.

Where can I find more information?
Answer: If you have any questions, you can always contact the manager of your childcare centre. You can also find general information on the following websites:

Or you can call the national public information number +31(0)800-1351.
There are more answers to questions on the RIVM website 
If you have any questions about your own health or that of your children, please consult your GP.


 

My child will be required to stay at home from 16 March, do I have to continue paying for childcare?
Answer: Yes. This means:

  • You must still pay the invoice for both March and April.
  • Do not report any change to the Tax and Customs Administration for the childcare benefit.
  • Do not stop your childcare.

This means that you remain entitled to childcare and the continued payment of the childcare benefit. Agreements are being reached nationwide on how this will be compensated for financially afterwards.

How are you informing parents and guardians?
Answer: We are informing parents and guardians by means of the Parent App and by email.

Why am I receiving all the messages twice?
Answer: This is because we want to be certain that we will reach all parents and guardians.

Algemeen

 

A question?

Please contact the manager of your childcare centre.

More information?

Call

Or you can call the national public information number +31(0)800-1351.